RS Scan Lab - Shin Splints, Sport Insoles.

TERMS AND CONDITIONS FOR WEBSITE PURCHASES FROM RSscan Lab Ltd

(Including Returns Policy and Privacy Policy for website purchases)

About us The owner of this web site is RSscan Lab Ltd whose address is Violet Hill Road, Stowmarket, Suffolk IP14 1NN United Kingdom Company Registration number: 3785121. VAT Registration number is Telephone Number (+44) 01449 612739 Fax: (+44) 01449 770025Email address: info@rsscan.co.uk

Terms & Conditions

These terms and conditions help explain any agreement reached between you and RSscan Lab Ltd in connection with this site. Please understand that by placing an order with this website, you accept the following terms and conditions:
Your contract for purchases made through this web site is with RSscan Lab Limited.
The contract fulfils the requirements of the European Union Distance Selling Directive, as implemented in UK Law under The Consumer Protection (Distance Selling) Regulations 2000.
These terms do not cover purchases undertaken within clinics and Centres belonging to, or operated on behalf of, RSscan Lab Ltd
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and RSscan Lab Ltd unless and until RSscan Lab Ltd accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be considered complete and for all purposes to have been effectively communicated to you at the time RSscan Lab Ltd sends the e-mail to you (whether or not you receive that email). This confirmation e-mail amounts to an acceptance by RSscan Lab Ltd of your offer to buy goods from RSscan Lab Ltd.
You undertake that all details you provide to RSscan Lab Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered
If there are any changes to the details supplied by you it is your responsibility to inform RSscan Lab Ltd as soon as possible. Cancellation & Returns
You may cancel your order at any time prior to your order being processed by email to info@rsscan.co.uk or by telephoning 01449 612739 during normal office hours. These paragraphs should be read in conjunction with our Returns Policy set out after these Terms and Conditions.
You can return goods to RSscan Lab Ltd for any reason, for a period of up to 7 days from the date of delivery, in one of two ways
1. By Post/Carrier - You must pay the cost of returning goods to us by Post/Carrier. You should address all returns by this method to RSscan Lab Ltd, Violet Hill Road, Stowmarket, Suffolk IP14 1NN. On receipt of your returned goods, RSscan Lab Ltd will reimburse you the purchase price (excluding shipping charges) within 30 days onto the same credit/debit card used to pay for the goods. You are responsible for the goods until they are received at our address. Goods that are lost or go missing during transit cannot be reimbursed. You should strongly consider using a Recorded (signed For) service or Special Delivery to return goods. Proof of posting does not constitute proof of delivery.
2. In person to RSscan Lab Ltd. RSscan Lab Ltd does not charge any form of penalty or restocking fee. You will need to supply proof of purchase (a printed copy of the Receipt page from our website) and the credit/debit card that was used to pay for the goods. RSscan Lab Ltd only transacts refunds onto the card that was used to purchase the goods originally. RSscan Lab Ltd cannot provide cash refunds under any circumstances.
You must return goods in the original manufacturers box/package. You must return the entire contents of the box/package, including both left and right shoes, any backup/2nd laces, all stuffing/protective wrapping, any accessories included by the manufacturer, all printed materials including stickers, brochures, labels, tags and guarantees. You must take reasonable care of the goods whilst in your possession. You should not wear shoes on surfaces that will mark the soles.
When marked goods are returned, RSscan Lab Ltd reserves the right to refuse to reimburse in full. In the case of postal returns, the goods will remain with RSscan Lab Ltd, until either you accept to pay for the item(s) to be returned to you, or accept a refund of less than 100% of the original purchase price. The percentage refund will be negotiated with reference to the degree of damage, but is unlikely to be greater than 75% of the purchase price.
RSscan Lab Ltd will meet the full cost of returning goods where the item(s) delivered to you are not as specified in the Product Description section on your receipt provided that you notify RSscan Lab Ltd of the problem in writing at the address stated in the confirmation e-mail within 10 working days of delivery of the goods. Nothing in this clause affects your statutory rights.
If you believe that your goods have developed a fault, you must return them to RSscan Lab Ltd, Violet Hill Road, Stowmarket, Suffolk, IP14 1NN. You will be responsible for the cost of posting the goods. You must supply the Proof of your original purchase, a letter explaining what the fault is, your contact details and the original receipt for the cost of posting the goods back. If RSscan Lab Ltd agrees that the product is faulty, you will be offered an exchange, or a full refund, and advice on product suitability. When RSscan Lab Ltd accepts that the product is faulty, you will be refunded the postage cost incurred by you when sending the goods back. If you choose to exchange your faulty goods, RSscan Lab Ltd will incur the cost of posting the replacement item to you. RSscan Lab Ltd reserves the right to decide the shipping service for this purpose.
Where RSscan Lab Ltd disagrees with you that the product is faulty, it will let you know the decision in writing.

Liability

These liability terms apply only to the extent permitted by law. For the avoidance of doubt, RSscan Lab Ltd does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from RSscan Lab Ltd's negligence or willful default, or that of RSscan Lab Ltd employees, agents or subcontractors or (b) fraudulent misrepresentation.
RSscan Lab Ltd does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
RSscan Lab Ltd transacts all payments in UK pounds sterling (£GBP). If RSscan Lab Ltd displays prices on its web site in any currency other than £GBP, this information is for guidance only and does not represent the contractual price.
In the event that a product or service is listed at an incorrect price due to a typographical error, RSscan Lab Ltd has the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.
RSscan Lab Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.
To the fullest extent permitted by law, RSscan Lab Ltd is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, RSscan Lab Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current.
RSscan Lab Ltd does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the rsscan.co.uk website or for any products or services purchased from RSscan Lab Ltd.
RSscan Lab Ltd will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

Order processing

Credit and Debit cards are debited before RSscan Lab Ltd ships items.
All prices include sales taxes (unless otherwise stated).
All products are subject to availability. If your order cannot be fulfilled then you will be informed and maybe offered an alternative. RSscan Lab Ltd aims to arrange shipment of all in stock items within two working days of receiving your order. Your order may be delayed if the item is not in stock and has to be fulfilled from stock held at one of our other locations. Some items may be unavailable. Where future delivery dates are quoted, these are approximate.
Our standard Returns Policy applies to all purchases from RSscan Lab Ltd Delivery and Handling
Please note that destinations for shipping and delivery are restricted to the UK and the Republic of Ireland. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments if availability is an issue. Please allow 14 days for delivery of your goods 29. Title to any product ordered will pass to you once RSscan Lab Ltd has received payment in full for that product. Miscellaneous terms
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law 31. RSscan Lab Ltd may amend these terms and conditions from time to time, and place the new version on the website. When RSscan Lab Ltd does so, RSscan Lab Ltd records the terms and conditions in effect at the time of your purchase and make them available on request. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. 32. These terms and conditions shall apply when RSscan Lab Ltd accepts your order bye-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between RSscan Lab Ltd and you relating to your purchase. RSscan Lab Ltd advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by RSscan Lab Ltd. 33. You are advised to read (and are responsible for reading) all information on this website fully. 34. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain. 35. RSscan Lab Ltd's policy with regard to your personal data is defined within in our Privacy Policy. 36. These terms and conditions are subject to the laws and exclusive jurisdiction of the United Kingdom.

Returns Policy

Introduction

This policy applies to all purchases made wholly over the Internet using the rsscan.co.uk website.

The policy fulfils the requirements of the European Union Distance Selling Directive, as Implemented in UK Law under The Consumer Protection (Distance Selling) Regulations 2000.

RSscan Lab Ltd's policy on returns

You can return goods to us for any reason, for a period of up to 7 days from the date of delivery.
You can return goods to us in one of two ways:
1. By Post/Courier - You must pay the cost of returning goods to us by Post/Courier.
2. In person to the address above . We do not charge you any form of penalty or re-stocking fee. You will need to bring along · Your proof of purchase (a printed copy of the Receipt page from our website). · The credit/debit card that was used to pay for the goods. We can only transact refunds onto the card that was used to purchase the goods originally. We will be unable to reimburse you immediately without the correct credit/debit card details. We cannot provide cash refunds under any circumstances.
With all returns, regardless of method
1. You must return the goods in the original manufacturers box/package
2. You must return the entire contents of the box, including both left and right shoes, any backup/2nd laces, all stuffing/protective wrapping, any accessories included by the manufacturer, all printed materials including stickers, brochures, labels, tags and guarantees.
3. You must take reasonable care of the goods whilst in your possession. You should not wear shoes on surfaces that will mark the soles. If in doubt, only walk in them on carpeted surfaces. Don't try them outside.

Policy Exceptions

Incorrect Items Supplied
We will meet the full cost of returning goods to us if the item(s) delivered to you are not as specified in the Product Description section on your Receipt. You should contact us here so that we can make arrangements with you for the return of the goods.
Faulty Goods
If you believe that your goods have developed a fault, you must return them to:
RSscan Lab Ltd, Violet Hill Road, Stowmarket, Suffolk, IP14 1NN. Initially, You will be responsible for the cost of posting the goods back to us. Additionally, you must supply the following
1. Proof of your original purchase.
2. A letter explaining what the fault is. You should also include your contact details.
3. The original receipt for the cost of posting the goods back to us.
When we receive your goods, one of our staff who is experienced in fault assessment will examine the product. If we agree that the product is faulty, we will offer you the choice of either
1. An exchange, or
2. A full refund, and
3. Advice on product suitability.
When we accept that the product is faulty, we will refund you the postage cost incurred by you when sending the goods back to us. If you choose to exchange your faulty goods, we will incur the cost of posting the replacement item to you. We reserve the right to decide which shipping service we select for this purpose. Where we disagree with you that the product is faulty, we will let you know of our decision.
Marked Goods When goods are returned to us marked in any way, we reserve the right to refuse to reimburse you in full. In the case of postal returns, the goods will remain with us, until either · You accept to pay for the item(s) to be returned to you, or · accept a refund of less than 100% of the original purchase price. The percentage refund will be negotiated with reference to the degree of damage, but is unlikely to be greater than 75% of the purchase price.

Privacy Policy.

We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We will not email you unless you have given us your consent. We do not disclose buyers information to third parties. The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will not collect sensitive information about you without your consent. The information we hold will be accurate and up-to-date. You can check the information we hold by emailing us. If you find any inaccuracies we will delete or correct it immediately. Any personal data will be held securely. Data collected by this site is used to Take and fulfill customers orders, administer and improve the site and our service and only disclose information to third parties for goods delivery purposes.